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PolyCover |
January 18, 2017 |
| Reviewer:
Anonymous Person from Toronto
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Sometime in early December I ordered the GEM PolyCover from SleeveCity for a Christmas present to my son. When the cover did not show up by December 23 or so, I sent an email to their Customer Service.
I was pleased with the promptness of the reply, which pointed out that I had chosen the cheapest form of shipping, and that the delay was in keeping with the terms of the shipment method, which I should have read more carefully. OK – so far so good. When the cover finally arrived a few days after Christmas, I noticed, through the vinyl sleeve, that the blue cover was scratched and the spindle hole was poorly cut. I wrote a disparaging review, and that was that! The next day I received an email from Tom Murray (the president, no less!), diplomatically inquiring if I had removed the
“blue protective film†off the cover. OOPS! Protective film? Duh… Sure enough, the GEM was in perfect condition, as expected. The prompt reply from Customer Service, and Tom’s concern for my satisfaction impressed me. I will continue to deal in confidence with Sleeve City as the need arises.
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